Time to support Mumbai's 'SECOND LIFELINE'

Called dabbawalas the "second lifeline" of the city, first being the Mumbai Local train system, they have more than 100 years of relentless service behind them for feeding the workforce everyday. Dabbawala’ is the Marathi word which translates to ‘Tiffin man.' This iconic community has been part of the city’s heritage for more than 125 years! delivering about 2 lac tiffin boxes without any mistake.

Mumbai's dabbawala system constitutes a workforce of around 5,000 men that deliver home-cooked meals on foot or by bicycle to people at work.

Before the lockdown, the dabbawalas made on-time deliveries to around 2 lakh persons every day.

This busy system was graded "Six Sigma" by the Harvard Business School in 2010, i.e., the dabbawalas make fewer than 3.4 mistakes per 10 lakh deliveries.

Actor Sanjay Dutt, said it is important for people to come forward and help the dabbawalas, Mumbai's famed tiffin suppliers, who have been hit hard by the coronavirus pandemic. The government is helping the tiffin-box carriers in this time of crisis, Dutt said they need all possible support.

The shutdown of local train services has further limited the dabbawalas' delivery system. Many dabbawalas are on the hunt for other jobs, but employment has taken a hit during these times.

The dabbawalas have been serving us for decades & bringing food to so many Mumbaikars. Now is the time when we should come forward and support them!"